Privacy Policy

Effective Date:

15 October 2025
Last Updated: 15 October 2025

At Williams Exterior Shine, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us for services.

Information We Collect

We may collect the following types of information:

  • Contact details: Name, phone number, email address, and property address when you request a quote or contact us.
  • Service preferences: Information about the services you’re interested in (e.g. pressure washing, gutter cleaning).
  • Website usage data: IP address, browser type, and pages visited (collected via cookies and analytics tools).

How We Use Your Information

We use your information to:

  • Provide quotes and respond to enquiries
  • Deliver our cleaning services
  • Send service updates or appointment reminders
  • Improve our website and customer experience
  • Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your data, including:

  • Secure website hosting with SSL encryption
  • Restricted access to customer data
  • Regular updates to our systems and software

Cookies

Our website uses cookies to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies if you prefer.

Your Rights

You have the right to:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Withdraw consent for us to contact you
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please email: [email protected]

Third-Party Services

We may use trusted third-party tools (e.g. Google Analytics, Facebook Ads) to help us understand website traffic or manage advertising. These services may collect anonymised data in line with their own privacy policies.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Williams Exterior Shine
Stoke-on-Trent, Staffordshire
📧 [email protected]
📞 07863824040